FAQ

  1. Support

    Q.1 Trading Hours

    8:30am to 4:00pm Brisbane Time (GMT+10), Closed on all Saturday, Sunday & public holidays

    Q.2 Do we ship to interstate and international address?

    Yes, send us your full address and postage charge will be provided.

    Australia Wide: Brisbane, Sydney, Melbourne, Canberra, Hobart, Adelaide, Perth, Darwin

    Q.3 Request a quote?

    Email to info@cowelle.com.au

    1) Company Name & ABN No.

    2) Phone No.

    3) Product Name/Code

    4) Order Quantity

    5) Is forklift on site?

    6) When you need it by?

    7) Full Delivery Address (To work out freight) - Is this address attended during business hours?

    8) Special Request


  2. Sales

    Note

    Q.1 What payment methods do we accept?

    We only accept payment by Cash and Bank Transfer (EFT) - allow 1-2 business days for clearance.

    Q.2 Can I pay by Credit Card?

    No, unfortunately, we do not yet have the facility to accept credit card payment.

    Q.3 Can I buy online?

    No.


  3. Products

    Note

    Q.1 What is the minimum order quantity?

    Generally, one carton or one bag is the minimum order quantity.

    Q.2 Can you custom print?

    Yes, a certain order quantity will need to be met, depending on the product.

    Q.3 Do we sell cake boxes?

    Yes, in stock now.